Shipping & Handling

We offer FREE Shipping on ALL Orders!!

The shipment of your order is our highest priority, and everyday we dispatch hundred of products to satisfied customers across the world . However, because the majority of our warehouses are internationally-based, our shipping and handling times can vary and we are therefore unable to offer next day delivery.

Processing time: As soon we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-4 days.

Shipping time: This refers to the time it takes for items to be shipped from our suppliers warehouses to the destination which typically takes 7-14 days.

Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time [link to your tracking page]. Please note that while the majority of our shipping companies provide a tracking service. we cannot guarantee it in all cases.

Frequently asked questions
What types of pet care products do you sell?

We offer a wide range of premium pet care products including grooming tools, wellness accessories, hygiene essentials, and everyday comfort items for dogs and cats.
Are your products safe for pets?

Yes! All items in our store are selected for pet safety and quality. We only feature products made with non-toxic materials that are suitable for regular use.
How do I choose the right product for my pet?

Each product page includes detailed descriptions, sizing guides, and usage tips. If you’re unsure, you can also contact our support team for personalized recommendations based on your pet’s size, age and needs.
Do you offer international shipping?

Yes — we ship to multiple countries. Shipping options and rates vary by location and will be shown at checkout.
Can I return or exchange a product?

We accept returns and exchanges based on our Return Policy. If a product is defective or doesn’t meet your expectations, contact us within the timeframe listed on the policy page for assistance.
Are your products suitable for all pet sizes and breeds?

Most items are designed to fit a variety of sizes, but we recommend checking product specifications and sizing guides on each page to choose the best fit for your pet.
Do you offer discounts or promotions?

Yes! Subscribe to our newsletter and follow us on social media to receive updates on exclusive discounts, new products, and special offers.
Do you have pet care tips available?

Yes! Visit our Pet Resources & Blog for expert tips and guides on grooming, health, safety, and everyday care for your dogs and cats.